{"id":39,"date":"2019-09-16T15:11:13","date_gmt":"2019-09-16T15:11:13","guid":{"rendered":"http:\/\/greatlakes-seaway.com\/?page_id=39"},"modified":"2025-07-31T06:55:51","modified_gmt":"2025-07-31T11:55:51","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/greatlakes-seaway.com\/en\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-6\">\n<p><!--\n\n\n<h2 class=\"page-title\" style=\"font-family:inherit;margin-top:0;\">Contact Us<\/h2>\n\n\n--><\/p>\n<div>\n<div>\n<p>To communicate with us, please use the Feedback Form. We commit to responding to your feedback by:<\/p>\n<ul>\n<li>acknowledging receipt of your feedback<\/li>\n<li>resolving the issue in a timely fashion, if possible<\/li>\n<li>conducting further investigation, if required (some issues are more complex, and may take longer to resolve)<\/li>\n<\/ul>\n<\/div>\n<table class=\"table\" style=\"width: 100%; border-collapse: collapse; border: 1px solid white;\">\n<tbody>\n<tr>\n<td style=\"height: 100px; text-align: center; vertical-align: middle; border-collapse: collapse; background-color: #03658ce6; border: 1px solid white;\">\n<div style=\"font-size: larger; color: white;\">Emergency<\/div>\n<\/td>\n<td style=\"text-align: center; vertical-align: middle; border-collapse: collapse; background-color: #cee1ea; border: 1px solid white;\">\n<div>Call 911<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center; vertical-align: middle; border-collapse: collapse; background-color: #03658ce6; border: 1px solid white;\">\n<div style=\"font-size: larger; color: white;\">Business<br \/>\nDevelopment<\/div>\n<\/td>\n<td style=\"border-collapse: collapse; background-color: #cee1ea; border: 1px solid white;\">\n<div style=\"padding: 0.5rem 1.5rem;\">\n<div>For business development or an enquiry about commercial cargo:<\/div>\n<div>Email: marketing@seaway.ca<br \/>\nCall: 905-641-1932 extension 5438<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center; vertical-align: middle; border-collapse: collapse; background-color: #03658ce6; border: 1px solid white;\">\n<div style=\"font-size: larger; color: white;\">Media<\/div>\n<\/td>\n<td style=\"border-collapse: collapse; background-color: #cee1ea; border: 1px solid white;\">\n<div style=\"padding: 0.5rem 1.5rem;\">Ask to speak with the &#8220;Manager, Communications and Media Relations&#8221;<\/div>\n<div style=\"padding: 0rem 0.75rem;\">\n<table style=\"width: 100%;\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top;\"><span style=\"color: #000000;\">Canada:<\/span><\/td>\n<td><span style=\"color: #000000;\">613-932-5170 ext. 3296<\/span><br \/>\n<span style=\"color: #000000;\">email media@seaway.ca<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"color: #000000;\">U.S.A.:<\/span><\/td>\n<td><span style=\"color: #000000;\">202-366-0091<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<div class=\"col-lg-6\">\n<p><!--\n\n\n<h2 class=\"page-title\" style=\"font-family:inherit;margin-top:0;\">Have a question?<\/h2>\n\n\n--><\/p>\n<div>\n<div class=\"d-lg-none\" style=\"margin-top: 2rem;\"><\/div>\n<h3>Have a question? <a style=\"font-family: 'Muli',sans-serif;\" href=\"https:\/\/greatlakes-seaway.com\/wp-content\/uploads\/2025\/07\/FAQ_contact_us_en.pdf\">Check out our FAQ.<\/a> It may have the answer you\u2019re looking for!<\/h3>\n<h4 style=\"margin-top: 2rem;\">Feedback Form<\/h4>\n<p><style id=\"wpforms-css-vars-44703\">\n\t\t\t\t#wpforms-44703 {\n\t\t\t\t\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpf-center wpforms-render-modern\" id=\"wpforms-44703\"><form id=\"wpforms-form-44703\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"44703\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/39?wpforms_form_id=44703\" data-token=\"8ddfdd8703807c88ee44c119ee1b0ea0\" data-token-time=\"1776165338\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-44703-field_0-container\" class=\"wpforms-field wpforms-field-name\" data-field-type=\"name\" data-field-id=\"0\"><fieldset><legend class=\"wpforms-field-label\">Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-44703-field_0\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][0][first]\" aria-errormessage=\"wpforms-44703-field_0-error\" required><label for=\"wpforms-44703-field_0\" class=\"wpforms-field-sublabel after\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-44703-field_0-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][0][last]\" aria-errormessage=\"wpforms-44703-field_0-last-error\" required><label for=\"wpforms-44703-field_0-last\" class=\"wpforms-field-sublabel after\">Last<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-44703-field_8-container\" class=\"wpforms-field wpforms-field-layout\" data-field-type=\"layout\" data-field-id=\"8\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-44703-field_3-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-44703-field_3\">Organization (optional)<\/label><input type=\"text\" id=\"wpforms-44703-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" aria-errormessage=\"wpforms-44703-field_3-error\" ><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-44703-field_20-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-trigger wpforms-field-select-style-modern\" data-field-type=\"select\" data-field-id=\"20\"><label class=\"wpforms-field-label\" for=\"wpforms-44703-field_20\">Region <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-44703-field_20\" class=\"wpforms-field-medium wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-medium\" data-search-enabled=\"\" name=\"wpforms[fields][20]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'><\/option><option value=\"Montreal South Shore: St-Lambert - Sainte-Catherine \u2013 Kahnawake \u2013 Lac St-Louis\"  class=\"choice-4 depth-1\"  >Montreal South Shore: St-Lambert - Sainte-Catherine \u2013 Kahnawake \u2013 Lac St-Louis<\/option><option value=\"South West: Beauharnois \u2013 Salaberry\/Valleyfield \u2013 Lac St-Fran\u00e7ois\"  class=\"choice-5 depth-1\"  >South West: Beauharnois \u2013 Salaberry\/Valleyfield \u2013 Lac St-Fran\u00e7ois<\/option><option value=\"Iroquois\/Morrisburg\/Cornwall\"  class=\"choice-7 depth-1\"  >Iroquois\/Morrisburg\/Cornwall<\/option><option value=\"Niagara\/Welland Canal\"  class=\"choice-9 depth-1\"  >Niagara\/Welland Canal<\/option><option value=\"Other (please specify)\"  class=\"choice-10 depth-1\"  >Other (please specify)<\/option><\/select><\/div><\/div><\/div><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-44703-field_21-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"21\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-44703-field_21\">Other <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-44703-field_21\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][21]\" aria-errormessage=\"wpforms-44703-field_21-error\" required><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-44703-field_11-container\" class=\"wpforms-field wpforms-field-layout\" data-field-type=\"layout\" data-field-id=\"11\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-44703-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-type=\"email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-44703-field_1\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-44703-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" spellcheck=\"false\" aria-errormessage=\"wpforms-44703-field_1-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-44703-field_16-container\" class=\"wpforms-field wpforms-field-phone\" data-field-type=\"phone\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-44703-field_16\">Phone number (optional)<\/label><input type=\"tel\" id=\"wpforms-44703-field_16\" class=\"wpforms-field-medium wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][16]\" aria-label=\"Phone number (optional)\" aria-errormessage=\"wpforms-44703-field_16-error\" ><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-44703-field_17-container\" class=\"wpforms-field wpforms-field-layout\" data-field-type=\"layout\" data-field-id=\"17\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-44703-field_18-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-modern\" data-field-type=\"select\" data-field-id=\"18\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-44703-field_18\">Subject <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-44703-field_18\" class=\"wpforms-field-medium wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-medium\" data-search-enabled=\"1\" name=\"wpforms[fields][18]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'><\/option><option value=\"Bridges\"  class=\"choice-4 depth-1\"  >Bridges<\/option><option value=\"Safety and security\"  class=\"choice-5 depth-1\"  >Safety and security<\/option><option value=\"Environment\"  class=\"choice-6 depth-1\"  >Environment<\/option><option value=\"Locks\"  class=\"choice-7 depth-1\"  >Locks<\/option><option value=\"Vessels\"  class=\"choice-8 depth-1\"  >Vessels<\/option><option value=\"Website and communications\"  class=\"choice-9 depth-1\"  >Website and communications<\/option><option value=\"Services\"  class=\"choice-10 depth-1\"  >Services<\/option><option value=\"Property maintenance\"  class=\"choice-11 depth-1\"  >Property maintenance<\/option><option value=\"Accessibility\"  class=\"choice-12 depth-1\"  >Accessibility<\/option><option value=\"Other (please specify)\"  class=\"choice-13 depth-1\"  >Other (please specify)<\/option><\/select><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-44703-field_5-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-modern\" data-field-type=\"select\" data-field-id=\"5\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-44703-field_5\">Relationship with the Seaway <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-44703-field_5\" class=\"wpforms-field-medium wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-medium\" data-search-enabled=\"\" name=\"wpforms[fields][5]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'><\/option><option value=\"Seaway customer\"  class=\"choice-1 depth-1\"  >Seaway customer<\/option><option value=\"General public\"  class=\"choice-2 depth-1\"  >General public<\/option><option value=\"Government\"  class=\"choice-3 depth-1\"  >Government<\/option><option value=\"Maritime industry\"  class=\"choice-4 depth-1\"  >Maritime industry<\/option><option value=\"Media \/ Journalist\"  class=\"choice-5 depth-1\"  >Media \/ Journalist<\/option><option value=\"Service provider\"  class=\"choice-6 depth-1\"  >Service provider<\/option><option value=\"Other (please specify)\"  class=\"choice-7 depth-1\"  >Other (please specify)<\/option><\/select><\/div><\/div><\/div><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-44703-field_19-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"19\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-44703-field_19\">Other <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-44703-field_19\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][19]\" aria-errormessage=\"wpforms-44703-field_19-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-44703-field_9-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"text\" data-field-id=\"9\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-44703-field_9\">Other <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-44703-field_9\" class=\"wpforms-field-medium 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value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/greatlakes-seaway.com\/en\/wp-json\/wp\/v2\/pages\/39\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-44703\" class=\"wpforms-submit wpforms-submit-container\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/greatlakes-seaway.com\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container --><br \/>\n<!--\n<iframe loading=\"lazy\" src=\"https:\/\/wforms.seaway.ca\/csconsole\/ext\/forms\/RenderForm.cs?form=CMSContactSimpleFormEN\" width=\"100%\" height=\"860px\" frameborder=\"0\" marginheight=\"0\"><\/iframe>\n--><\/p>\n<\/div>\n<\/div>\n<\/div>\n<hr \/>\n<div class=\"row\">\n<div class=\"col-lg-6\" style=\"padding: 0;\">\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-lg-11\" style=\"margin: 1rem 0;\">\n<div><strong>Office Locations<\/strong><\/div>\n<\/div>\n<div class=\"col-1 d-none d-lg-block\" style=\"border-right: 1px solid rgba(0,0,0,0.1);\"><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-11\" style=\"margin-bottom: 1rem;\">\n<div>The St. Lawrence Seaway Management Corporation (Canada)<\/div>\n<\/div>\n<div class=\"col-1 d-none d-lg-block\" style=\"border-right: 1px solid rgba(0,0,0,0.1);\"><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-11\" style=\"padding: 0;\">\n<div class=\"table-responsive\">\n<table class=\"table\" style=\"width: 100%; font-size: small;\">\n<tbody>\n<tr style=\"border-bottom: none; vertical-align: top;\">\n<td style=\"width: 26%;\">\n<div style=\"margin-bottom: 0.5rem;\"><b>Head Office<\/b><\/div>\n<div>202 Pitt Street<br \/>\nCornwall, Ontario<br \/>\nCanada K6J 3P7<br \/>\nTel: 613-932-5170<\/div>\n<div>Fax: 613-932-7286<\/div>\n<\/td>\n<td style=\"width: 36%;\">\n<div style=\"margin-bottom: 0.5rem;\"><b>Operations Centre Quebec<\/b><\/div>\n<div>151 \u00c9cluse Street<br \/>\nSt. Lambert, Quebec<br \/>\nCanada J4R 2V6<br \/>\nTel: 450-672-4110<\/div>\n<div>Fax: 450-672-7098<\/div>\n<\/td>\n<td>\n<div style=\"margin-bottom: 0.5rem;\"><b>Operations Centre Ontario<\/b><\/div>\n<div>508 Glendale Avenue<br \/>\nSt. Catharines, Ontario<br \/>\nCanada L2R 6V8<br \/>\nTel: 905-641-1932<\/div>\n<div>Fax: 905-682-4525<\/div>\n<\/td>\n<\/tr>\n<tr style=\"margin-top: 1rem; border-bottom: none;\">\n<td colspan=\"3\">\n<div style=\"margin-top: 1rem; font-weight: 500;\">Please note that calls may be recorded for quality assurance and training purposes.<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<div class=\"col-1 d-none d-lg-block\" style=\"border-right: 1px solid rgba(0,0,0,0.1);\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"col-lg-6\">\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-12\" style=\"margin: 1rem 0;\">\n<div class=\"d-lg-none\">\n<hr \/>\n<\/div>\n<div class=\"d-none d-lg-block\"><strong>Office Locations<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-12\" style=\"margin-bottom: 1rem;\">\n<div>Great Lakes St. Lawrence Seaway Development Corporation (U.S.A.)<\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-12 style=\">\n<div class=\"table-responsive\">\n<table class=\"table\" style=\"width: 100%; font-size: small;\">\n<tbody>\n<tr style=\"vertical-align: top; border-bottom: none;\">\n<td style=\"width: 54%;\">\n<div style=\"margin-bottom: 0.5rem;\"><b>Policy Headquarters<\/b><\/div>\n<div>\n<p>U.S. Department of Transportation<\/p>\n<div>1200 New Jersey Ave, SE Suite W62-300<br \/>\nWashington, DC<\/div>\n<div>USA 20590<br \/>\nHours: 8:00 a.m. to 5:00 p.m.<br \/>\nTel: 800-785-2779<br \/>\n<span style=\"padding-left: 1.5rem;\">or 202-366-0091<\/span><\/div>\n<div>Fax: 202-366-7147<\/div>\n<\/div>\n<\/td>\n<td>\n<div style=\"margin-bottom: 0.5rem;\"><b>Operations Headquarters<\/b><\/div>\n<div>180 Andrews Street<br \/>\nMassena, New York<br \/>\nUSA 13662<br \/>\nHours: 8:00 a.m. to 4:30 p.m.<br \/>\nTel: 315-764-3200<\/div>\n<div>Fax: 315-764-3235<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>To communicate with us, please use the Feedback Form. We commit to responding to your feedback by: acknowledging receipt of your feedback resolving the issue in a timely fashion, if possible conducting further investigation, if required (some issues are more complex, and may take longer to resolve) Emergency Call 911 Business Development For business development<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"class_list":["post-39","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Us - Great Lakes St. Lawrence Seaway System<\/title>\n<meta name=\"description\" content=\"To communicate with us, please use the Feedback Form. 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