Contact Us

Can’t find what you are looking for? Many of the questions that you have concerning the St. Lawrence Seaway are answered on our Web site.

Publications – If you are seeking a copy of our Seaway Handbook (for commercial vessels) or a copy of our Pleasure Craft Guide, please download a PDF copy from our Web site, or e-mail your request for a printed copy to publications@seaway.ca

Employment – For all employment issues, including the submission of resumes, please select the relevant human resources Web site:

Saint Lawrence Seaway Development Corporation (U.S.A.)

The St. Lawrence Seaway Management Corporation (Canada)

Students / Teachers– If you are a student seeking to obtain information for a school project, please visit our student resource centre where you may download a variety of materials in PDF format.

Tourism – Please note that our mandate does not include the provision of any advice concerning tourism.

If you are interested in visiting the Seaway’s locks and observing vessels in transit, please click on the image below to consult our Google map for advice.

View Visit The Seaway in a larger map

For all other enquiries, please consult one of the following offices.

Province of Ontario: http://www.ontariotravel.net

Province of Quebec: http://www.bonjourquebec.com

State of New York: http://www.iloveny.com/

1,000 Islands Region:
http://www.1000islandsriverquest.com
http://www.visit1000islands.com

Business Development / Marketing – If your question concerns a business development issue or an enquiry concerning commercial cargo, please contact marketing@seaway.ca or our marketing office at (905) 641-1932 extension 5438.

Statistics / Research – All enquires concerning Seaway statistics should be directed to billing@seaway.ca or contact our billing office at (450) 672-4110.

Media – If you are a member of the media, please contact one of the following offices and ask to speak to the Communications Officer.

Canada – The St. Lawrence Seaway Management Corporation (613) 932-5170 (you can also email media@seaway.ca)
U.S.A. – Saint Lawrence Seaway Development Corporation (202) 366-0091

E-Mail Contact Points:

For questions or comments concerning the U.S. locks (Snell / Eisenhower) in Massena, NY, please e-mail info@dot.gov

For questions or comments concerning the locks within the Welland Canal, please e-mail niagara@seaway.ca

For questions or comments concerning the locks at the Montreal / Beauharnois/ Iroquois locations, please e-mail mlo@seaway.ca


Office Locations / Telephone Numbers

Should your question not be covered in the outline above, you may contact one of our offices.

 

The St. Lawrence Seaway Management Corporation (Canada)

Quebec – Canada Ontario – Canada Ontario – Canada
Maisonneuve Region
151 Écluse Street
St. Lambert, Quebec
Canada J4R 2V6
Tel: 450-672-4110
Fax: 450-672-7098
Vessel Location:
450-672-4115
Niagara Region
508 Glendale Avenue
St. Catharines, Ontario
Canada L2R 6V8
Tel: 905-641-1932
Fax: 905-682-4525
Vessel Location:
905-688-6462
Head Office
202 Pitt Street
Cornwall, Ontario
Canada K6J 3P7
Tel: 613-932-5170
Fax: 613-932-7286
E-mail:
slsmc-cgvmsl@seaway.ca

Please note that calls may be recorded for quality assurance and training purposes.

 

Saint Lawrence Seaway Development Corporation (U.S.A.)

General Information:

Policy Headquarters
U.S. Department of Transportation
55 M Street, S.E.
Suite 930
Washington, D.C.
USA 20003
Hours: 8:00 a.m. to 5:00 p.m.
Tel: 800-785-2779 or 202-366-0091
Fax: 202-366-7147
www.facebook.com/usdotslsdc SLSDC Facebook
Operations Headquarters
180 Andrews Street
Massena, New York
USA 13662
Hours: 8:00 a.m. to 4:30 p.m.
Tel: 315-764-3200
Fax: 315-764-3235

 

POLICY HEADQUARTERS – WASHINGTON, D.C.
Deputy Administrator – Craig H. Middlebrook 202-366-0091
Chief Counsel – Carrie Mann Lavigne 315-764-3231
Chief of Staff – Wayne Williams 202-366-6446
OFFICE OF BUDGET AND ECONOMIC DEVELOPMENT
Director – Kevin P. O’Malley 202-366-8982
OFFICE OF CONGRESSIONAL AND PUBLIC RELATIONS
Director – Nancy Alcalde 202-366-6114

 

GREAT LAKES REGIONAL OFFICE – MILWAUKEE, WI
Great Lakes Regional Representative – Peter Hirthe 414-551-3161

 

OPERATIONS HEADQUARTERS – MASSENA, N.Y.
Associate Administrator – Thomas A. Lavigne 315-764-3251
OFFICE OF FINANCIAL MANAGEMENT
Director and Chief Financial Officer (CFO) – Nancy Scott 315-764-3275
OFFICE OF HUMAN RESOURCES
Director – Deborah Perkins 315-764-3279
OFFICE OF ENGINEERING AND MAINTENANCE
Director – Jeffrey Scharf 315-764-3254
OFFICE OF LOCK OPERATIONS AND MARINE SERVICES
Director – Chris Guimond 315-764-3293
Operations (After Hrs., Sat., Sun., & Hol.) 315-764-3292

 

Eisenhower Lock Visitors’ Center
(recording of estimated transit times) 315-769-2422

The Eisenhower Lock Visitors’ Center is open from late May through early September. It is located off Route 37 in Massena, N.Y., approximately 170 miles north of Syracuse, N.Y., and 90 miles southwest of Montreal, Que.