Contact Us
Can’t find what you are looking for? Many of the questions that you have concerning the St. Lawrence Seaway are answered on our Web site.
Publications – If you are seeking a copy of our Seaway Handbook (for commercial vessels) or a copy of our Pleasure Craft Guide, please download a PDF copy from our Web site, or e-mail your request for a printed copy to publications@seaway.ca
Employment – For all employment issues, including the submission of resumes, please select the relevant human resources Web site:
Great Lakes St. Lawrence Seaway Development Corporation (U.S.A.)
The St. Lawrence Seaway Management Corporation (Canada)
Students / Teachers– If you are a student seeking to obtain information for a school project, please visit our student resource centre where you may download a variety of materials in PDF format.
Tourism – Please note that our mandate does not include the provision of any advice concerning tourism.
If you are interested in visiting the Seaway’s locks and observing vessels in transit, please click on the image below to consult our Google map for advice.
View Visit The Seaway in a larger map
For all other enquiries, please consult one of the following offices.
Province of Ontario: http://www.ontariotravel.net
Province of Quebec: http://www.bonjourquebec.com
State of New York: http://www.iloveny.com/
1,000 Islands Region:
http://www.1000islandsriverquest.com
http://www.visit1000islands.com
Business Development / Marketing – If your question concerns a business development issue or an enquiry concerning commercial cargo, please contact marketing@seaway.caor our marketing office at (905) 641-1932 extension 5438.
Statistics / Research – All enquires concerning Seaway statistics should be directed to billing@seaway.caor contact our billing office at (450) 672-4110.
Media – If you are a member of the media, please contact one of the following offices and ask to speak to the Communications Officer.
Canada – The St. Lawrence Seaway Management Corporation (613) 932-5170 (you can also email media@seaway.ca)
U.S.A. – Great Lakes St. Lawrence Seaway Development Corporation (202) 366-0091
E-Mail Contact Points:
For questions or comments concerning the U.S. locks (Snell / Eisenhower) in Massena, NY, please e-mail info@dot.gov
For questions or comments concerning the locks within the Welland Canal, please e-mail niagara@seaway.ca
For questions or comments concerning the locks at the Montreal / Beauharnois/ Iroquois locations, please e-mail mlo@seaway.ca
Office Locations / Telephone Numbers
Should your question not be covered in the outline above, you may contact one of our offices.
The St. Lawrence Seaway Management Corporation (Canada)
| Quebec – Canada | Ontario – Canada | Ontario – Canada |
| Maisonneuve Region 151 Écluse Street St. Lambert, Quebec Canada J4R 2V6 Tel: 450-672-4110 Fax: 450-672-7098 Vessel Location: 450-672-4115 |
Niagara Region 508 Glendale Avenue St. Catharines, Ontario Canada L2R 6V8 Tel: 905-641-1932 Fax: 905-682-4525 Vessel Location: 905-688-6462 |
Head Office 202 Pitt Street Cornwall, Ontario Canada K6J 3P7 Tel: 613-932-5170 Fax: 613-932-7286 E-mail: slsmc-cgvmsl@seaway.ca |
Please note that calls may be recorded for quality assurance and training purposes.
Great Lakes St. Lawrence Seaway Development Corporation (U.S.A.)
General Information:
| Policy Headquarters U.S. Department of Transportation 55 M Street, S.E. Suite 930 Washington, D.C. USA 20003 Hours: 8:00 a.m. to 5:00 p.m. Tel: 800-785-2779 or 202-366-0091 Fax: 202-366-7147 |
Operations Headquarters 180 Andrews Street Massena, New York USA 13662 Hours: 8:00 a.m. to 4:30 p.m. Tel: 315-764-3200 Fax: 315-764-3235 |
| POLICY HEADQUARTERS – WASHINGTON, D.C. | |
| Deputy Administrator – Craig H. Middlebrook | 202-366-0091 |
| Chief Counsel – Carrie Mann Lavigne | 315-764-3231 |
| Chief of Staff – Wayne Williams | 202-366-6446 |
| OFFICE OF BUDGET AND ECONOMIC DEVELOPMENT |
|
| Director – Kevin P. O’Malley | 202-366-8982 |
| OFFICE OF CONGRESSIONAL AND PUBLIC RELATIONS |
|
| Director – Nancy Alcalde | 202-366-6114 |
| GREAT LAKES REGIONAL OFFICE – MILWAUKEE, WI | |
| Great Lakes Regional Representative – Peter Hirthe | 414-551-3161 |
| OPERATIONS HEADQUARTERS – MASSENA, N.Y. | |
| Associate Administrator – Thomas A. Lavigne | 315-764-3251 |
| OFFICE OF FINANCIAL MANAGEMENT | |
| Director and Chief Financial Officer (CFO) – Nancy Scott | 315-764-3275 |
| OFFICE OF HUMAN RESOURCES | |
| Director – Deborah Perkins | 315-764-3279 |
| OFFICE OF ENGINEERING AND MAINTENANCE | |
| Director – Jeffrey Scharf | 315-764-3254 |
| OFFICE OF LOCK OPERATIONS AND MARINE SERVICES | |
| Director – Chris Guimond | 315-764-3293 |
| Operations (After Hrs., Sat., Sun., & Hol.) | 315-764-3292 |
| Eisenhower Lock Visitors’ Center | |
| (recording of estimated transit times) | 315-769-2422 |
The Eisenhower Lock Visitors’ Center is open from late May through early September. It is located off Route 37 in Massena, N.Y., approximately 170 miles north of Syracuse, N.Y., and 90 miles southwest of Montreal, Que.
